Meet Alice (In-Training): Our New AI‑Supported Phone Assistant

Our practice is always looking for ways to improve access, reduce wait times, and make communication easier for our patients. We are excited to introduce Alice, our new AI‑supported phone assistant, powered by Quadrant Health and fully integrated with MEDENT. (Alice is still in training, so we appreciate your patience and feedback as we move through this new venture!)

Alice works directly within our electronic medical record system, which means she can securely route calls, schedule visits, and document messages in real time. This integration helps ensure that your communication is accurate, timely, and connected to your care.

Why We Are Making This Change

1. No More Phone Trees

One of the biggest frustrations patients share is having to sit through long phone menus, pressing numbers, and waiting to reach the right option. With Alice, there is no phone tree at all. You simply speak in your own words, and she understands what you need and directs your call immediately. No menus. No guessing which number to press. No wasted time.

2. No More Busy Signals or Voicemail Loops

Alice answers every call, even during high‑volume times or after hours. This means:

• No long hold times

• No missed calls

• No voicemail tag

Every interaction is captured with a time and date stamp so nothing gets lost.

3. Better Access and Faster Routing

Alice listens to what you need and routes your call appropriately. Whether you are requesting an appointment, asking a medication question, or reporting symptoms, your message reaches the correct team member quickly.

4. More Seamless Scheduling

Because Alice works directly inside our MEDENT system, she can help schedule visits and update your chart instantly. This reduces back‑and‑forth phone calls and helps you get the appointment you need sooner.

5. Multilingual Support

Alice can communicate in multiple languages, making it easier for patients who prefer to speak in a language other than English.

6. Improved After‑Hours Support

When the office is closed, Alice continues to take calls, document concerns, and route urgent messages to the appropriate on‑call process. This ensures continuity and safety.

7. More Time for Direct Patient Care

By reducing the administrative burden on our staff, Alice allows our team to focus more on patient care, clinical tasks, and timely follow‑up.

What You Can Expect When You Call

When you call the office, you will be greeted by Alice. You can speak naturally, just as you would with a person. She will:

• Understand your request

• Ask clarifying questions if needed

• Route your call or schedule your appointment

• Document your message accurately in your medical record

If your situation requires a human team member, Alice will ensure your message reaches the right person promptly.

Our Commitment to You

This change is designed to enhance your experience, not replace the personal connection you have with our team. You will still interact with our staff for clinical questions, follow‑up, and care coordination. Alice simply helps ensure that your needs are addressed quickly and efficiently.

It will take some time to fully train Alice as she learns our workflows and patient communication patterns. We appreciate your patience as she grows into her role.

We believe this transition will significantly improve communication, reduce delays, and support a smoother experience for all of our patients.

If you have any questions about this change, please let us know. We are here to help.